FAQ
Which credit cards do you accept?
Can I cancel my order?
I canceled my order but I haven't received a credit yet. How long do credits take?
Can I return an item that is damaged, defective, or I just don't want?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?
How do I order from a foreign country?
Can I send a check or money order?

Shopping FAQs

Which credit cards do you accept?
Visa, Mastercard are accepted, as well as debit cards which bear the Visa or Mastercard logo. Discover and American Express are also accepted. Back to Top

Can I cancel my order?
Yes, you can. However, if an item has already been shipped, we shall only cancel the purchase once we have received the item you do not want. At that time, the cost of the return shipping will be yours. Please call us if there are any questions as to where to return any given item.Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions.Back to Top

What happens if the item I ordered is not available?
We make very effort to be stocked with the products we offer. However, sometimes we do tun out. For the most part, we will try to get an item to you with 2-4 weeks if it is currently out of stock. We shall notify you by phone or email if this is the case. If this is unsatisfactory and you would like a refund for a given item, we shall be happy to offer you a refund.Back to Top

Why was I charged sales tax on my purchase?
State tax is applied to an item if Cendant Corporation or the shipping vendor conducts business in the shipping address state. Back to Top

Shipping FAQs

How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 5-10 days.Back to Top

Can I have an order shipped to my P.O. Box?
Yes. However, larger orders (by weight)are best shipped via UPS, and thus a valid street address is needed to ensure proper delivery.Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue.Back to Top

How are shipping charges calculated?
Shipping charges are calculated by weight and the current shipping charges. Shipping methods include UPS, First Class Post and U.S. Express Mail services.For foreign shipping and details, see question referring to foreign orders.Back to Top

How do I order from a foreign country?
Please email us directly for any orders placed from outside of the United States. Shipping and handling prices vary considerable for any of these orders. Once we know what you want to order, we shall email you back directly with the total costs.

An alternative is for you to let us know what item you want and to email us your credit card number. We will then bill you separately for the item as marked and make a second charge for the shipping and handling charges. Of course, we shall notify you of what those charges are.Back to Top

Can I send a check or money order?
We accept checks and meney orders in U.S. Dollars Only. If you live in a foreign country, a U.S. Dollars check or International Money Order can be made in U.S. Dollars.

If you place and order and want to pay by check, please note that we shall send merchandise once we have received the check or money order.

For your safety, do not send cash.
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Q: How do I register?
A: To place an order, you'll first need to complete the brief registration form. Completion of the the form will help us serve you better in the future and will create your own personalized shopping cart that you may use to build your order. The registration form is located in the top right of the screen. Look in the gray box for the link that says 'Create New Account'. Click that link and follow the instructions on the page.

All of the information you supply is used only to identify yourself to the web site. We will not release any of the information to any third party.

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Q: How does the shopping cart work?
A: By clicking on 'Shop' and then 'My Shopping Cart' you'll be taken to your shopping cart. You may be asked to enter the e-mail address and password you supplied in the registration form. You will also be asked if you would like the server to write a cookie to your computer to automatically log you in on your next visit.

As you browse through our online catalog, you can place items in your cart by selecting the 'Add to Cart' button from the product or search results page. Any special promotions, sale prices, and price breaks will be calculated in the cart, giving you an up-to-date subtotal of your order.

To change quantities of the items in your shopping cart, simply enter the appropriate quantity in the QTY box and click 'Update'. To remove an item, you can click the blue 'Remove' button or use the 'Empty Cart' button to empty the entire shopping cart. When you are ready to proceed to the check-out process, click the 'Check Out' button.

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Q: What's involved in the checkout process?
A: There are 3 steps in the checkout process. Accurate completion of these steps will accelerate the processing of your order.

Step 1: Shipping and billing addresses

We understand that sometimes you need to have your package shipped to a place other than where we'll be sending the bill. So whether you're at the Vatican installing a masterpiece of a window, or at work, we'll ship it where you'd like. Please make certain that the addresses are correct (including zip codes) so that the chosen carrier can deliver your package.

Comments: Use the space provided on this page to make any necessary comments about your order. If you chose to pick up your order in the showroom, you'll be asked for a date when you'll be visiting us so we can be sure to have your order ready. Click on the 'No Comments' button if you do not need to make any comments.

Step 2: Shipping

Please read all of the information presented about our shipping policies. You will also be presented with a choice of shipping methods depending on the shipping address specified in Step 1.

Step 3: Payment

In this step you will be asked for an e-mail address where we can contact you if necessary. You'll also be presented with an order total. If you chose a shipping method other than UPS, we will e-mail you with a shipping quote as soon as possible. If you are paying by credit card, you will also be asked for that information in this step.

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Q: Is it safe to order online?
A: How does a Secure Site work? In plain English here's what happens when you place an order. First, you'll notice that you enter a secure site when a padlock icon appears in the status bar of your browser (usually at the bottom). This states that all of the information passed between your computer and our computer will be encrypted. Our computer will tell your computer how to encrypt all information passed between the two using encryption that can only be decoded on our server. Your computer will do such before sending any information onto the phone wire and out onto the Internet and eventually to our computer. When it reaches our server, it will be decoded and logged to our database for processing. Without the decoding key on our server, it is nearly impossible to decipher the encrypted data.

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Q: What is your return policy?
A: You may return items within 30 days of delivery for a full refund. We cannot accept returns of certain items, including:
- Any item that is returned more than 30 days after delivery.
- Any item that is not int its original condition, is damaged, or is missing parts.

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Q: Where is my order?
A: Delivery dates vary based on the availbility of the items you ordered.  It could take up to 14 business days for the your order to arrive once your order has been shipped.  If you still have further questions about your order, contact Customer Service at 8055439291.

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Q: How do I change the payment info for an order?
A: Contact Customer Service at 8055439291.

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